Hi, I am currently updating a number of R710 servers with the QLogic v20 drivers (Network_Driver_MVXGT_WN64_20.0.0_A00-00 under Server 2012 R2. The firmware has also been updated to Network_Firmware_WR5R5_WN64_08.07.25_A00-00 prior to installation of the network driver.
A number of servers have completed successfully (although there can be long delays where network connectivity is cut off whilst the driver installs) but on one particular server the installer is timing out after two hours with "The update installer operation is unsuccessful".
The log file indicates that there was some problem deleting a file, but doesn't state what file and in what location. I have tried tracing it using Procmon but it doesn't show any file system delete failures.
Is there a way to make this log more verbose so it logs every file operation during install?
The only difference on this server compared to the others is that it is not domain joined and the local administrator account has been renamed. I have tried creating a new user account with admin rights but the problem persists.
Log file:
[06/09/16 16:25:17] Update Package Execution Started
[06/09/16 16:25:17] Original command line: "C:\installs\Jun16\Network_Driver_MVXGT_WN64_20.0.0_A00-00.EXE"
[06/09/16 16:25:17] DUP Framework EXE Version: 3.4.4.33
[06/09/16 16:25:17] DUP Release: MVXGTA00-00
[06/09/16 16:25:17] Initializing framework...
[06/09/16 16:25:17] Data in smbios table is (hex)value = 97 , Chasis type (hex)value = 17 , System type is : Server
[06/09/16 16:25:17] Server Infrastructure Detected...Proceeding with PM Module...
[06/09/16 16:25:17] Querying Personality Module for data via ..GetPersonalityInfo()
[06/09/16 16:25:17] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()
[06/09/16 16:25:17] Obtained Personality Information
[06/09/16 16:25:17] Manufacturers name :
[06/09/16 16:25:17] Data Location :
[06/09/16 16:25:17] Copied all Personality Information to Framework
[06/09/16 16:25:17] Querying Personality Module Succeeded...
[06/09/16 16:25:17] Retrieving relevant Values from Personality Module...
[06/09/16 16:25:17] Client Brand Status:- DEFAULT
[06/09/16 16:25:17] Brand Status DEFAULT...Header text DEFAULT
[06/09/16 16:25:18] Brand Status DEFAULT...Image file DEFAULT
[06/09/16 16:25:18] logo.png
[06/09/16 16:25:21] User Command: attended
[06/09/16 16:25:21] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[06/09/16 16:25:21] DUP Vendor Software Version: 20.0.0
[06/09/16 16:25:21] Local System/Model Compatible with this Package? Yes
[06/09/16 16:25:21] Local System OS Version: 6.3.0.0
[06/09/16 16:25:21] OS Compatible with this Package? Yes
[06/09/16 16:25:21] Local System OS Language: EN
[06/09/16 16:25:21] Language Compatible with this Package? Yes
[06/09/16 16:25:21] Extraction-miniunz path: C:\PROGRA~3\9FC136~1\dell\drivers\NETWOR~1.0_A\miniunz.exe
[06/09/16 16:25:21] Extraction-arguments: -x C:\installs\Jun16\NETWOR~2.EXE -o -d C:\PROGRA~3\9FC136~1\dell\drivers\NETWOR~1.0_A
[06/09/16 16:25:22] Extraction-GetExitCode: 0
[06/09/16 16:25:22] Identified Behavior : attended
[06/09/16 16:25:22] Temporary payload log file name: C:\ProgramData\9fc136d8-fbf2-4387-8eed-ea06ff368491\dell\drivers\Network_Driver_MVXGT_WN64_20.0.0_A00-00\DUPF370.tmp
[06/09/16 16:25:22] Translated Command Line : qlgcsetup.exe /v"LOGFILE=\"C:\ProgramData\9fc136d8-fbf2-4387-8eed-ea06ff368491\dell\drivers\Network_Driver_MVXGT_WN64_20.0.0_A00-00\DUPF370.tmp\""
[06/09/16 16:25:22] Path : C:\ProgramData\9fc136d8-fbf2-4387-8eed-ea06ff368491\dell\drivers\Network_Driver_MVXGT_WN64_20.0.0_A00-00
[06/09/16 16:25:22] Identified Behavior : attended
[06/09/16 18:25:22] (DupAPI::ExecutePayload): *** Vendor Software Execute Wait Timeout Exceeded
[06/09/16 18:25:22] Append Vendor Software Log: C:\ProgramData\9fc136d8-fbf2-4387-8eed-ea06ff368491\dell\drivers\Network_Driver_MVXGT_WN64_20.0.0_A00-00\DUPF370.tmp
[06/09/16 18:25:22]
--- Start of Vendor Software Log ---
[06/09/16 18:25:22] ASCII payload log file detected.
[06/09/16 18:25:22] ============== Update Package Started ==============
Date/Time Executed: Thu Jun 09 16:25:22 2016
Command Parameters: "C:\ProgramData\9fc136d8-fbf2-4387-8eed-ea06ff368491\dell\drivers\Network_Driver_MVXGT_WN64_20.0.0_A00-00\QlgcSetup.exe" /v"LOGFILE=\"C:\ProgramData\9fc136d8-fbf2-4387-8eed-ea06ff368491\dell\drivers\Network_Driver_MVXGT_WN64_20.0.0_A00-00\DUPF370.tmp\""
====================================================
Inventory version prior to update: N/A
Update version: 18.50.4.6
[06/09/16 18:25:22]
--- End of Vendor Software Log ---
[06/09/16 18:25:22] Vendor Software Return Code: 259
[06/09/16 18:25:22] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: Access is denied.
[06/09/16 18:25:22] Brand Status DEFAULT...Image file DEFAULT
[06/09/16 18:25:22] logo.png
[06/09/16 18:25:22] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[06/09/16 18:25:22] Name of Exit Code:
[06/09/16 18:25:22] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[06/09/16 18:25:22] Exit Code set to: 1 (0x1)
[06/09/16 18:25:22] Result: FAILURE
