Basically we run a 3 disk RAID 5 which stopped responding over a weekend. The outsourced tech team I use took three hours to determine that the system was offline and they had to manually restart (which is crazy to me). I figure if its unresponsive, that determination happens rather quickly. Once on site they spoke w/ Dell determining that 0 and 1 had failed; which is odd b/c they were able to get the system running. I'm def not a tech genius but as I understand it 3 disk RAID 5 CANNOT run w/ two failed drives? Is that correct? I'll try to get you more input on the controller, but I'm trying to figure out if they incorrectly assessed the situation.
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