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KVM 4322DS No power issue new R730 sips

October 3, 2017, 7:38 am
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Hi,

We are having problems with new r730 sip connections, in several datacenters we see that the connections of the new machines flap between idle and no power. Even if the connection is idle sometimes we cannot access to it. We don't have problems with other servers such r720s, r710s and java version is fine for them. We tried to reboot, reseat cables, upgrade (several times) but no luck, we have the same problem in different locations.

It seems that the problem is similar to this post:

Could you help, please?

Thanks in advance.

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Telling a T20 to boot to PCI-E card

October 3, 2017, 10:36 am
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I have a Dell T20 with four hard drives in it, using the four onboard SATA ports. In order to use the internal DVD drive, I got a PCI-E 2-port SATa controller. (model SY-PEX40039 if relevant). However I can't boot to the DVD if it's connected to the controller card. If I hook the DVD up to the motherboard, it will boot fine. But if I do that, and with a hard drive connected to the controller card, then I can't use the onboard RAID.

I selected the DVD in the boot order and moved it to the top, but I suspect that this is only if it's the drive connected to an onboard port.

Can someone tell me what I'm doing wrong? Thanks!

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PowerEdge T410 Amber Light on LCD - No Message/No Power

October 3, 2017, 10:21 am
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I have a PowerEdge t410 server that has an amber light on the LCD display(no message).  Server does not power up.  I have tried the following troubleshooting steps:

-Unhook power and drain power for 15 mins, still no power

-Took out call external cards, still no power

There is currently no light on the power supply, however if I press the button on it the green LED lights up and the fans start.  I assume this is a power supply test button?  Where should I start troubleshooting at?  What does and amber light with no message indicate?

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R730 TPM 2.0 and BitLocker Recovery Key Prompt on every boot

October 3, 2017, 4:01 pm
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I have a couple of R730's that I acquired June 2017, running Server 2016 Datacenter.

I've been noticing that every time these servers reboot, BitLocker would prompt for recovery key.

I've tried suspending bitlocker, reboot, enable it. This only works for 1 restart, the next time it reboots, it asks for the key.

According to docs.microsoft.com/.../system-requirements, Server 2016 requires TPM 2.0, and according to this, https://msdn.microsoft.com/en-us/library/windows/hardware/dn375855(v=vs.85).aspx PCR7 is required for TPM 2.0

I did specify TPM2.0 when I purchased these servers, it does show on the service tag, and also show on tpm.msc as version 2.

PGGP4
1
INFORMATION, SERVER, TRUSTED PLATFORM MODULE, 2.0, 13G
M48YR
1
ASSEMBLY, CARD (CIRCUIT), SECURITY, TRUSTED PLATFORM MODULE, 2.0, 13G

When I run manage-bde -protectors -get c:, I see PCR 0, 2, 4, 11. PCR 7 is not listed.

I think the missing PCR 7 is the root cause of these R730 bitlocker prompt on boot. If you have a R730 with Bitlocker, what do you get if you run "manage-bde -protectors -get c:" ?

I'm showing event id 815 & 834.

"BitLocker cannot use Secure Boot for integrity because the expected TCG Log separator entry is missing or invalid."

"BitLocker determined that the TCG log is invalid for use of Secure Boot. The filtered TCG log for PCR[7] is included in this event."

How can I enable the PCR 7?

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R720xd - incorrect Amber front LCD and OK status in OMSA(iDRAC)??

October 4, 2017, 1:36 am
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Hello.
Can't resolve issue with amber light at LCD (RAM and HDD in my case) and OK status in iDRAC (OMSA).
I've resetted LC and iDRAC from F10-LC config - no luck, still amber light.
I've cleared LCD status using WSMAN command - shot time solution, halfhour later I've got amber panel.

I've updated FW for entire server using LC and Dell SUU, clear  logs, reset LC, clear LCD status once more...
and NOTHING.
hardware diagnostics from LC - OK.
software diag - OK.
OMSA - OK.
iDRAC - OK.
but front panel driving me crazy.
warranty ended at 04.2017 =(

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BIOS Update is not supported using RBU method

October 4, 2017, 3:56 am
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Hi to all,
after iDRAC firmware update on my R220 server, with Windows 2012 R2, I cannot update BIOS (actually 1.4.0) to 1.9.1, beause I'm getting "Execution status: BIOS Update is not supported using RBU method".

I tried :
1) run as administrator
2) run from server console and through Remote desktop;
3) install previous versions
4) windows and hard disk packages

No way.
Any idea?

Thanks
REM

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T710 motherboard replace

October 4, 2017, 11:36 am
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Have a T710 server.  Motherboard  1CTXG.  There is a memory bus issue on the motherboard and we want to replace it.  Have purchased a replacement.

The T710 runs  ESXi which  boots from SD card.  PERC 6i   with 3 Raid-1  Virtual disks.

Can we, and is there a process to replace the motherboard AND retain the 3 virtual disks?

Thanks

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This Week's Trending Support Topics and 5-Star Articles

October 4, 2017, 11:38 am
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Is the Dell DMPU108e Digital KVM compatible with the iKVM module on the M1000e?

October 4, 2017, 4:48 pm
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Is the Dell DMPU108e Digital KVM compatible with the iKVM module on the M1000e?

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HWC2005 system board riser cable or interconnect failure on R420

October 5, 2017, 8:08 am
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Hi. Some days ago I upgraded a Power Edge R420 with components from an identical server. Server booted as expected but after some minutes I saw the message "HWC2005 system board riser cable or interconnect failure" in the front display.

According to the user's manual this is because Riser Card 1 (part No. HC547) cannot work when two processors are in place and needs  to be replaced by Riser Card with part No. 7KMJ7.

I am sure this is the root cause of the problem since I uninstalled the 2nd processor, reallocate my RAM modules and problem solved!

So I have some questions:

 how bad is living with this error? performance on my server will be affected? keeping the server working with this error could provoke additional problems over the time?

Thanks in advance for your help!

Jaime

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R330 and SGX

October 5, 2017, 11:21 am
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Hi,

Is there any possibility of having SGX enabled in a Poweredge R330 in any future BIOS version?

We just bought a dozen of such, specifically for running SGX processes, which, to our dismay, do not support it in the BIOS.

Thanks, MP

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Dell R730 - UEFI0016 Error Message for Intel XL710-QDA2 Network Adapter

October 5, 2017, 5:53 pm
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Hi,

I just installed an Intel XL710-QDA2 40G network adapter into an Dell PowerEdge R730 and upon boot-up I received the following "UEFI0116" error message (Boot Manager stated same error message):

To resolve this issue, I downloaded the latest Dell firmware driver for the Intel XL710 network adapter:

www.dell.com/.../driversdetails

Network_Firmware_539P6_WN64_18.0.17_A00.EXE

I used iDRAC to upload the firmware but iDRAC also returned an error stating that the "The Update Package is not supported for this system (SUP0527)". The network adapter is an Intel NIC and not a Dell/Intel NIC.

Any ideas? Recommend another firmware version? Non-Dell/Intel NICs are not supported?

Thanks

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Rebuild Raid Array with SSD

October 6, 2017, 6:41 am
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This may be a newb question, but I've never actually done this and I was wondering if anybody had any experience doing this. I currently have a poweredge R610 Server with the OS on a 2 Drive / Raid 1 Config and Data on a 3 Drive Raid 5 Config. I would like to be able to replace the standard 2.5 inch 7.2K platter drives with 500 GB SSD Drives. Can I do a normal remove / re silver the platter drives with SSD's or will this require me to completely reformat the server and rebuild with the new drives. I would like to be able to keep all data and apps exactly like they are.

Thanks

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Dell T320 Hot Swap PSU balancing

October 6, 2017, 9:28 am
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Hello,

If a Dell T320 has 2x 495W Hotswap PSU's, will it use them both, for a combined wattage? I'm looking to power a H710 with 8x 3.5" SATA drives, and currently have a single 450W T320 which complains of power issues (lack of)

Cheers

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PE 1950 - PERC 5/i move to Gen3 motherboard?

October 6, 2017, 10:12 am
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Can I move PERC 5/i controllers and drives from a generation 2 Power Edge 1950 board to a generation 3 system that currently has a PERC 6/i controllers and expect it to work and be stable (RHEL 5)?

I have an E1215 1.8V PWRGD error on the old system causing spontaneous reboots. The system is more stable with no load but fails hourly in production environment. I've swapped power supplies and am now looking to change main board. 

The old system has a 2nd generation board, with 2 PERC 5/i controllers (rear attached to external powervault M1000). I picked up a couple used systems but they have generation 3 boards with PERC 6/i controllers. I ordered a gen 2 board to be safe, but if I would prefer the faster processors on the gen 3 board (Xeon 5140 vs E5410).

Any insights appreciated! 

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R730 BIOS 2.4.3 vs 2.5.5

October 6, 2017, 12:03 pm
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I see that BIOS version 2.4.3 for the PowerEdge R730 has (apparently) been re-published as of yesterday (10/5/2017).  However, BIOS 2.5.5 was published on 9/22/2017 (and only updated yesterday).

Our R730s are already running 2.4.3 (and have been for months).  Did this re-publishing include some kind of fix for 2.4.3 that, for whatever reason, didn't warrant a revision number increment?  Is there any reason to not upgrade to BIOS 2.5.5?

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R610 128Gb and 160Gb Memory Configurations

October 6, 2017, 6:53 pm
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Hi,

Are the following memoryconfigurations supported in the R610?

128Gig:

[8][8][8][8[8][8] xx xx [open][open][16][16][16][16]

160Gig:

[8][8][8][8[8][8] xx xx [16][16][16][16][16][16]

If not, can you please suggest how can I have 128G and 160G with a mix of 8Gigs and 16Gigs?

Thanks in advance.

Kevin

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is it possible to use 120v psu instead of 200v in Poweredge C6220

October 8, 2017, 10:05 am
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Hello,

I am about to setup DELL POWEREDGE C6220 4 NODE server. It has a 200v psu (two of them) but I only have 120v outlet. I have two spare 120v psu from another power edge, they are slightly less wattage 1100w vs 1400w from 200v one. Is it at all possible to use the 120v psu instead?

I apologize I have no experience with this and want to avoid damaging the system, so any advice would be welcome!

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m620 Ctrl+e missing during boot

October 8, 2017, 2:37 pm
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Hi,

I have not needed to change the server name showing on the m1000e chassis for a while, but need to now.

It was surprising to see that during several m620's booting up, there is no option for Ctrl+e to get into the DRAC and change the Hostname.

How can I do that now? DRAC is at 2.54 and 2.5 on several machines. All have the same symptom.

Chasiss are at 5.22.

Thx,

John Bradshaw

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iDRAC 8 Ent & Register DNS

October 9, 2017, 9:14 am
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Hi,

After careful review of the iDRAC 8 User guide (link), it is unclear if the "Register DNS" feature works while MS DNS zones are set to secure dynamic updates only.

I able to research that older iDRAC supports only unsecure updates while using MS DNS implementations.

en.community.dell.com/.../19355943
en.community.dell.com/.../19415762
www.dell.com/.../ps2q06-20060105-Zhang-OE.pdf

In this still the case for iDRAC 8 Ent. for the "Register DNS" feature to work that MS DNS dynamic updates must be set to both secure/unsecure?

Thanks,

-DM

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