R620 - NIC firmware won't update

Howdy,

The i350 NICs in my R620 server won't apply their update.  It currently shows as version 0.0.0 and I'm trying to install 17.5.10.

I tried to install from an SUU package first and that failed.  I then downloaded the EXE file and that won't install either.

Any way I can figure out what the problem is?  I'm having this error on two different R620 servers.